Last Check's Privacy Policy

Privacy Policy – Last Check Pty Ltd

1. Commitment to Privacy

At Last Check Pty Ltd, we take the privacy and confidentiality of our clients extremely seriously.

No third party, including vehicle sellers or other individuals, is entitled to request or obtain any sensitive information relating to our clients, their inspections, or the outcomes of those inspections without the client’s explicit consent.

This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Collection of Personal Information

We collect personal information from visitors and clients only when it is knowingly and voluntarily provided.

This information may include:

• Full name
• Address
• Email address
• Phone number
• Vehicle details
• Any additional information provided to enable us to perform our services

This information is used solely for the purpose of:

• Providing our inspection services.
• Issuing written and verbal reports to the client.
• Communicating regarding bookings, payments, or inspection outcomes.
• Sending relevant information about our products and services when requested.

We do not collect unnecessary personal data and will not disclose your details to any unrelated party without your consent.

3. Financial Information

Financial details provided to us, such as credit or debit card numbers, are used strictly once and are never stored in our system.

We use secure third-party payment providers, including PayPal and Square, which encrypt all card information during the payment process. Neither Last Check Pty Ltd nor any of its staff members have access to your full card details at any time.

You should never send your card details in writing, such as by text message or email.

For security reasons, card information should only be read to us verbally over the phone when a payment is being processed.

When a booking is made over the phone:

• The receipt forms part of your official inspection report, and you will receive it together with your report once the inspection is completed.
• If you require a receipt immediately, you may request one at the time of booking.
• The receipt will be issued directly by the financial institution used to process your card (such as Square or PayPal) and will confirm that the payment has been securely completed.

Card processing fees are charged directly by the payment provider, not by Last Check.

In the event of a refund, some payment providers do not refund the original card processing fee. This is outside of our control, and in such cases, the deducted fee cannot be reimbursed.

However, if payment was made via direct bank deposit, a full refund will be issued with no processing cost.

For refunds:

• Payments made by card will be refunded directly to the same card via the same secure provider.
• For bank transfers, we will require your account details again to process the refund, as we do not store any banking information once the payment is finalised.

4. Reports Privacy

All written and verbal reports are issued exclusively to the client named on the report.

We will never share a client’s report with any other person or entity unless:

• The client provides written consent, or
• The client participates in a program where report sharing with the seller or another party is pre-authorised.

To verify identity before disclosing any report:

• We may ask questions to authenticate the client.
• If authentication cannot be completed, the written report will only be sent to the email address provided at the time of booking, and verbal reports will only be discussed via the registered phone number.

Clients may authorise a representative to receive verbal information on their behalf, but this will only occur if authentication is successful.

Sometimes, clients request access to a report for an inspection that was previously completed for another client.

In such cases, the original report will not be released, as it belongs exclusively to the original client.

Instead, a new version of the report will be created under the new client’s details, ensuring that privacy, data ownership, and confidentiality are fully maintained at all times.

5. Pictures and Media Privacy

During an inspection, the inspector takes photographs of the vehicle for documentation and analysis, with the vehicle owner’s consent.

These photographs may be taken on public roads, in workshops, or at private residences where access has been granted.

These images may incidentally include people, animals, or nearby objects.

If the seller or buyer does not wish to appear in any photographs, they can request that the inspector take the photos in a way that excludes them.

All photographs captured during inspections are the property of Last Check Pty Ltd and may be used for:

• Internal quality control and future reference.
• Inclusion in the client’s inspection report.
• Occasional use in online or marketing materials where relevant.

When published online, images will:

• Be limited to the vehicle itself, and
• Never display personal or sensitive information such as home addresses, driver’s licences, or private items.

Legal documents provided by sellers (e.g. registration papers or proof of ownership) are treated with the highest confidentiality and shared only with the buyer, never online.

Vehicle identification data such as VIN and engine numbers may appear in online materials as they form part of the vehicle’s identity, not personal data.

6. Cookies and Website Data

Our website may use cookies and analytics tools to improve user experience and track website performance.

These tools may collect anonymous data such as:

• Browser type
• Device type
• Pages visited and time spent on site

This information is aggregated and cannot personally identify visitors.
You may disable cookies in your browser settings if you prefer not to share this information.

7. Data Storage and Security

All personal data is stored securely and accessed only by authorised personnel.
We use appropriate physical, electronic, and administrative safeguards to protect data from:

• Unauthorised access
• Misuse or alteration
• Loss or destruction

We do not sell, rent, or trade personal information under any circumstances.

8. Legal Disclosure

We may disclose personal information only if required by law, such as in response to a court order, subpoena, or law enforcement request, and only to the extent necessary to comply with that obligation.

9. Access and Correction

Clients have the right to:

• Access the personal information we hold about them
• Request corrections to inaccurate or outdated data

Requests can be made by contacting us directly at Contact@lastcheck.com.au.
We will respond within a reasonable time frame and in accordance with the Privacy Act 1988.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal or operational requirements.

The updated version will always be published on our website with the date of revision.

11. Contact Us

For questions, feedback, or privacy-related concerns, please contact:

Last Check Pty Ltd

Email: Contact@lastcheck.com.au

Website: www.lastcheck.com.au

ABN: 34623340214